E-mail Settings

This chapter covers basic email settings for all platforms, as well as per platform specific guides.

Basic E-Mail Settings

RackCorp supports mail auto discovery. This is a feature built into modern email clients that allows the email program to obtain the correct mail settings for a user based just on their email address and password.

This works for POP, IMAP and Exchange email options on RackCorp.

If you do not wish to use auto discovery, standard email settings are supported including optional SSL and TLS encryption between the end user and RackCorp mail servers.

Email Settings | POP/IMAP

Choose POP OR IMAP email server. IMAP is generally recommended.

POP Email downloads entire emails to your device before they can be viewed and optionally deletes them from the server.

IMAP downloads a header of the email first so the sender, subject, date can be previewed and keeps all the mail on the server.

Global Common Settings:

Email

you@example.net

Username

you@example.net

Password

your_password

Incoming Server

mail.rackcorp.com

Outgoing Server

mail.rackcorp.com

Outgoing Server Type

SMTP

Outgoing Server Username

you@example.net (or tick ‘same as incoming’) if available

Outgoing server password

your_password

Webmail

https://webmail.rackcorp.com

 

USA Common Settings:

Email

you@example.net

Username

you@example.net

Password

your_password

Incoming Server

mail.us.rackcorp.com

Outgoing Server

mail.us.rackcorp.com

Outgoing Server Type

SMTP

Outgoing Server Username

you@example.net (or tick ‘same as incoming’) if available

Outgoing server password

your_password

Webmail

https://webmail.us.rackcorp.com

 

Mongolia Common Settings:

Email

you@example.net

Username

you@example.net

Password

your_password

Incoming Server

mail.mn.rackcorp.com

Outgoing Server

mail.mn.rackcorp.com

Outgoing Server Type

SMTP

Outgoing Server Username

you@example.net (or tick ‘same as incoming’) if available

Outgoing server password

your_password

Webmail

https://webmail.mn.rackcorp.com

 

Choose a type of encryption from SSL or TLS. TLS is recommended for compatibility.

POP

POP with SSL

POP with TLS or STARTTLS

Incoming Server Port: 995

Outgoing Server Port: 465

Incoming Server Port: 143

Outgoing Server Port: 25

IMAP

IMAP with SSL

IMAP with TLS or STARTTLS

Incoming Server Port: 993

Outgoing Server Port: 465

Incoming Server Port: 143

Outgoing Server Port: 25

RackCorp global webmail for standard email is available at https://webmail.rackcorp.com

Email Settings | Exchange

To setup exchange email accounts in your client, the recommended way is to use auto discover with an exchange compatible mail client or use Outlook Web Access (OWA, Microsoft’s implementation of webmail, web based version of the Outlook email client for Exchange Email).

Supply your email address and password to the email client and it will perform the setup process. The setup process on most clients this will also setup Calendar, Tasks and Contacts. On Mobile devices, a device security policy may be applied by the setup process.

The address for OWA varies depending on the region and is available in your Outlook account information

https://mail.ex1.rackcorp.com is the global OWA system

https://mail.ex1.rackcorp.mn is the Mongolian OWA system

mail.ex1.rackcorp.com is the primary RackCorp Exchange server if manual configuration is desired

Figure 1 Outlook Web Access (OWA) webmail on RackCorp

Microsoft Office Outlook

Guide for Outlook 2010,2013,2016,2019,2022 & Office 365

Outlook 2010/2013/2016

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Figure 2 Microsoft Outlook account settings (File Menu)

Figure 3 Microsoft Outlook Add Account - Auto Setup

Figure 4 Enter your account password here if prompted during the auto setup process enter it. If you are also prompted to allow server settings, press allow

Figure 5 Microsoft Outlook auto account setup successful notfication

Figure 6 settings for your newly added account are available from the File menu in Microsoft Outlook and selecting the appropriate account from the drop down

Outlook 2019/Outlook 365

The setup screens for both these versions vary to other versions of versions of Outlook so verbal setup instructions will not be fully applicable.

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Figure 7 Microsoft Outlook account settings (File Menu)

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Figure 8 enter your email address in the Outlook welcome screen and tick manual setup

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Figure 9 Choose from IMAP or POP email accounts. IMAP is recommended.

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Figure 10 complete the email settings as illustrated, incoming and outgoing mail servers, encryption and ports

If you are using our Mongolian servers, please use mail.mn.rackcorp.com as the mail server.

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Figure 11 complete the password for your email account

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Figure 12 Outlook welcome process is a success message. There is a optional link selected by default that leads to a webpage describing how to install Outlook for mobile.

Apple iPhone and iPad

POP/IMAP manual setup

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Figure 43 Navigate to the settings icon in your idevice, and then Passwords and Accounts

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Figure 44 in the Settings -> Passwords & accounts page, hit Add Account. Fetch New Data should be Push

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Figure 45 we are manually setting up an IMAP or POP account so choose Other

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Figure 46 Under Other - Add Mail Account

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Figure 47 Fill in your email account details as requested

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Figure 48 fill in the email account and server details as illustrated

If you are using our Mongolian servers, please use mail.mn.rackcorp.com as the mail server.

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Figure 49 once your account details are saved and tested, you can choose what data to sync to the mail server, leave the default setting

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Figure 50 on success your email account is now added to the account list in iOS

Exchange

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Figure 51 we are setting up an EXCHANGE account

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Figure 52 enter your email address for your exchange account

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Figure 53 enter your password and create an account description