Administration

Multi-Tenancy / Multiple Domains

The RackCorp platform provides a powerful ability both at the portal and API layers to create “virtual customer hierarchy” in our system. This allows you to logically group services together in a hierarchy-like manner  This allows access to be segmented to specific services, which can be advantageous for a permissions model, an ease-of-access model, as well as usage tracking as reports can be created at any levels throughout the hierarchy.

Virtual Customers may represent government departments, projects, regions, etc.  Administrative users can then be created / assigned to be able to manage any point in the hierarchy and below.

In a case where a government has multiple departments / email domains, a new virtual customer for each department/domain can be created, and that department's own IT staff assigned to that virtual customer which gives them access to all services located at that tenancy and below.

SCREENSHOT SHOWING INTERFACE OF ADDING A CUSTOMER

SCREENSHOT SHOWING INTERFACE OF ADDING A USER

Reviewing Administrator Logs

All administrative activity within the system is logged and recorded.  An online reporting interface is available, allowing fast searching of administrative interactions

INSERT SCREENSHOT OF AWESOME ADMIN USER LOG REVIEW INTERFACE

 

Creating new Administrators

Administrators can be created and assigned to their own virtual customer in the hierarchy.  This will mean they can only access their services and anything in virtual customers below them.  They cannot see above themselves in the hierarchy or sideways.

INSERT CREATE USER SCREENSHOT

 

Setting up Email Domains

Email Domains can be added by an administrative user

INSERT SCREENSHOT CREATING A NEW EMAIL DOMAIN

New Email Accounts can then be created under this domain, with assigned quotas

INSERT SCREENSHOT CREATE EMAIL ACCOUNT